Refund policy

Return & Exchange Policy

At Thrive and Well, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.

Returns:

  • Returned items must be in their original condition, unworn, unwashed, and with tags attached.
  • Please note that custom-ordered items may not be returned, except in the case of a defect or incorrect order.
  • We reserve the right to refuse returns that do not meet these criteria.

Note: If your order was made incorrectly, we are happy to provide a replacement item or issue a refund accordingly.

Exchanges:

  • Exchanges are available for items of the same value.
  • Requests for exchanges must be made within 30 days of the purchase date.
  • Exchange items must be in their original condition, unworn, unwashed, and with tags attached.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions on how to proceed.

We appreciate your understanding and cooperation with our return and exchange policy. Your satisfaction is our priority, and we strive to make your shopping experience with Thrive and Well enjoyable and stress-free. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

REFUND POLICY

At Thrive and Well, we want you to shop with confidence, knowing that your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy.

Refunds:

  • Refunds are issued for the original purchase amount.
  • Refunds will be processed within 30 business days of receiving the returned item(s).
  • Refunds will be issued to the original payment method used for the purchase.

How to Request a Refund:

To request a refund, please contact our customer service team with your order number and details of the item(s) you wish to return.

We will provide you with further instructions on how to proceed with your refund.

Please note that shipping costs associated with the original purchase are non-refundable unless the item received is defective or incorrect.